Terms and Conditions
Please read our Terms & Conditions carefully.
Early booking is advisable to avoid disappointment and secure the date of your function.
We ask for a minimum of three month advance notice for wedding cakes and 1 month for bespoke celebration cakes during busy times. Our turnaround can be reduced to a couple weeks notice subject to availability.
All prices are non-negotiable after written email confirmation.
Prices are based on the type of cake required, the sizes and the decoration.
Following your consultation or inquiry, a quote will be emailed to you. All quotes are valid for 2 months. Payment of a deposit will secure the initial price quote.
If your cake requires fresh flowers we can supply these but they are not included in the initial price quote. The cost of Fresh Flowers will be added to your quote.
For wedding cakes, we require a 50% deposit on confirmation of your order which is non-refundable, with the balance becoming due 5 working days prior to your event.
Celebration cakes and other novelty cakes full payment will be required upon order.
We accept the following methods of payment: Cash or Pay Pal is our recommended option, BACS bank transfer and Personal cheques (allowing 5 days for clearance) are also welcome.
All cancellations must be made in writing by letter or email. We reserve the right to retain the 50% deposit on all cancellations subject to reason. In the event of a wedding cancellations up to 3 weeks before the event we reserve the right to retain 75% of the payment to cover the costs of the cake development. This will be subject to the discretion of the management. If a date is postponed with adequate notice, we will happily transfer your date subject to availability for ourselves.
We reserve the right to cancel orders up until the point that we receive the payment of either; 50% deposit for wedding cakes, or 100% payment (including delivery) for all other products. Please let us know if there is going to be a delay in payment and we will do our best to accommodate the order. We will always give at least 48 hours’ notice, prior to the agreed delivery date, if we need to cancel an order that we have not received payment for.
We reserve the right to cancel an order, once payment has been made, in the circumstances of an unavoidable accident, force majeure or incident out of our control. If we do cancel your contract we will notify you by e-mail as soon as possible and will re-credit to your account any sum deducted by us from your debit or credit card (or otherwise reimburse you if you paid by other means) as soon as reasonably possible but in any event within 30 days of the date on which we tell you that we are cancelling your contract. We will not be obliged to offer any additional compensation for disappointment suffered.
Consultations for weddings are usually done face to face. For some orders, consultations can be done by email.
Payment of your deposit confirms your agreement to the written quotation and the design content contained within.
Amendments can be made to your order. To avoid misunderstanding we require amendments in writing. Any special dietary requirements should be outlined clearly when placing your order. We can cater for allergies: Gluten free or egg free.
All sponge cakes are best eaten on the day of delivery. The cakes are made in premises in which nuts are used, every effort is taken to keep the ingredients separate however cakes may contain traces of nuts or nut oil.
Sugar paste cakes (with the soft icing covering the cake) are not designed to be refrigerated and as such, cakes with this icing should be stored in a cool dry place, out of sunlight and on a flat stable surface. Refrigeration may cause colours to run.
We always recommend sending a picture or photograph you have seen of a cake you like as a means of demonstrating your requirement. We will always do our best to recreate the product exactly, however, please note that we will provide an interpretation and not be an exact reproduction of the cake in the picture or photo. Any specific requirements you have must be sent via email to ensure production of said specifics.
All fondant cakes come with a layer of chocolate ganache underneath the fondant, to ensure structure and protect the cakes from collapsing.
If you would like a message written on the cake you must include these details via email and ensure all names etc are spelt correctly.
Most of our cake art is made from sugar paste or regal ice and is edible. Some Sugar flower arrangements may require wiring and restricts edibility. We also use crystals and pearls in some of our decorative arrangements which is not edible and MUST be removed from the cake before serving.
We do not supply candles or cake toppers.
We cannot accept responsibility for any harm caused by consuming any non-edible decorations.
We will deliver to most post codes in and around London. Areas outside London will be subject to an additional charge.
Once delivered, Pastry Girls London takes no responsibility for any potential damage, theft or loss of the cake which may occur. The order will be held at your own risk (even when delivered to restaurants/ venues etc). This includes further transportation of the product after Pastry Girls have made the initial delivery. Some of our cakes are very large and must be handled with extreme care and on occasion, must be left in situ once delivered. All products must be stored in appropriate conditions and we will not be liable for any damage to the products, after delivery, that have not been stored correctly. We will always advise you how best to store our products once delivered, but please contact us directly with any queries.
We reserve the right to amend these Terms and Conditions and you should look through them as often as possible.